Resources

To report building emergencies or schedule routine maintenance repairs: 

Call NYCHA’s Customer Contact Center (CCC) at 718-707-7771 or use MyNYCHA (on.nyc.gov/mynycha), which are both available 24/7.

If you have reported repair issues to NYCHA, but remain concerned about mold, leaks, or any associated repairs that have not been completed properly or on time:

Contact the Ombudsperson Call Center (OCC) to speak with the court-appointed, independent Ombudsperson of NYCHA, at 888-341-7152 or ombnyc.com.

To make an anonymous complaint regarding:

• potential violations of laws, rules, or regulations;

• improper maintenance work intended to hide actual building conditions;

• poor quality maintenance work in an apartment or building;

• previously reported unsafe health and safety conditions, including lead, mold, pests, heating, elevators, building cleanliness, and fire safety, that were not corrected;

• or unsafe conditions for NYCHA staff

Call NYCHA’s Customer Contact Center (CCC) at 718-707-7771 and select menu option 7 when prompted or visit on.nyc.gov/Submit-Concern. Depending on the nature of the issue, your complaint will be routed to NYCHA’s Compliance Department, Environmental Health and Safety Department, or Quality Assurance Unit.